FAQ
FREQUENTLY ASKED QUESTIONS
WE’VE GOT YOUR ANSWERS RIGHT HERE
General Asked Questions
Absolutely! You can create your own customized engagement ring for a unique expression of your love. Choose the style of your ring setting and precious metal, select your diamond, and finish the design with personal details like engraving.
You will love our selection of beautiful wedding bands, , and we can help you create a stunning wedding set—whether it’s a perfect match, a design that complements your engagement ring or the ultimate ring stack.
In addition to our large engagement ring selection we have a large assortment of timeless jewelry styles to celebrate any occasion. Discover hundreds of designs for every taste and style featuring diamonds, pearls or gemstones in your choice of platinum, gold or silver.
Since our inception in 1960, our goal was – and is – to introduce new and innovative ways for customers to purchase high quality diamonds and fine jewelry in the privacy of their own homes, on the go, and at their own pace. We aim to provide all the education, guidance, and value you need to make purchasing online easy.
Unlike traditional jewelers, we are available 24 hours a day, seven days a week. We offer phone support, live chat, and e-mail with non-commissioned diamond and jewelry experts. Learn and shop the way you want, with no pressure. Our unparalleled, exclusive diamond and color stone selection – comes with a best price guarantee, and every engagement ring is handcrafted.
Yes! While Diamond Jewellers primarily sells diamonds and fine jewelry online, our showrooms offer the perfect way to see, touch, and try on our rings in person. Unlike at a traditional jewelry store, our non-commissioned diamond and jewelry experts are available for one-on-one consultations, to help you find your perfect fit. They’ll answer all your questions and assist you in placing an order on our online store to be delivered to your doorstep.
Our commitment to you does not end at delivery. To be eligible for return, items must be in their original purchase condition and include all product documentation.
Yes. You may stay informed on special offers and promotions by subscribing to the Diamond Jewellers e-mail list. Sign up at subscription status page.
Warranty
Yes. In staying true to our high standards of customer satisfaction, we offer a Lifetime Warranty to protect against manufacturer defects in craftsmanship. The warranty does not include normal wear and tear or damages incurred due to trauma, negligence, lack of regular maintenance, loss, or theft.
We offer complimentary cleaning and product check-up (recommended every six months) as a well-advised preemptive measure against the possibility of stone loss or damage that occurs when prongs are bent, pulled, caught, or broken during normal wear.
Diamonds and Diamond Jewelry
The ring you have chosen requires a longer lead time (4-6 weeks) and must be ordered specifically for you. These are often final sale items and prices can fluctuate depending on specific criteria required in order to customize the ring. Talk with one of our diamond and jewelry experts to get a quote within 2-5 business days.
Diamond prices are determined by unpredictable fluctuations in the market which can happen at any time without warning. So, fiscally speaking, it’s anyone’s guess. But if you‘re currently in the market for a diamond, and you’ve chosen one but are reluctant to finalize the purchase, contact us within 72 hours and we’ll lock in the price for you. However, in all fairness, we reserve the right to correct pricing errors if – and when – they occur.
We’re constantly sourcing diamonds to offer the finest quality at the most competitive prices. In the industry, prices are based on suppliers’ buying power and market conditions at the time of sourcing. We price our diamonds based on our cost, not the current market or solely by its quality and size. And regardless of how competitively a diamond is priced at Diamond Jewellers, we always pass the savings onto you.
We provide free resizing for your Rings, and Diamond Bands when within the manufacturer’s recommended sizing range, the first time free of charge. Simply contact a Diamond & Jewelry Consultant to arrange for your free resize, if required. Standard charges apply for your next resizing, if required.
Shipping
For standard orders, we ship using secure, non-descript packaging material. Inside, you’ll see Diamond Jeweller’s elegantly branded gift packaging – ideal for gifting or personal storage.
For that extra personal touch, we recommend personalized engraving. It’s available on most of our rings and all engraving-friendly items.
Yes. On the day of shipment we’ll email you shipping confirmation that includes order-tracking information. You’ll be kept informed of the transportation process at every step. You may also access shipping information by viewing your Order Status page.
